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Do IT SmarterKnowledge and Tools to Build and Grow your Managed Service Practice |
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Information Technology Podcast Episode 8
November 10, 2008 04:26 PM PST
http://www.doitsmarter.com
November 10, 2008 11:43 AM PST
What is a Runbook? The Runbook is a centralized collection of electronic documentation used to effectively manage and administer a network. It contains information regarding all of a customer's business critical systems, applications, and processes so that incidents received can be quickly resolved or escalated to the appropriate resource. It is also leveraged to keep the appropriate parties informed, set expectations regarding service level agreements and response times, and to assist customers that need to be able to demonstrate "approval processes" and "change management" processes for auditing requirements. Information Technology Podcast Episode 6
August 27, 2008 06:07 PM PDT
Internet Marketing….
August 01, 2008 02:43 PM PDT
Technology Assurance Group (TAG) is a national organization of leading independently owned telecommunications companies located in the United States and Canada. Founded in 1998, TAG provides its Members with competitive advantages necessary to achieve a dominant position in their marketplace. Led by industry experts in sales, marketing, and business management and enhanced by the shared collective experience of its diversified membership, TAG exists to provide added value to the telecommunication companies it supports. TAG's mission is to increase its Members' sales and profit margins, leverage their combined economic power, and bring advanced technology to the marketplace. Okay, I normally don't do this. But this is too good. This is an actual workshop call that took place about a week ago. We had one of our resellers recently completed the instant MSP Workshop based training and he then proceeded to go through the customer engagement process with the best practice assessment and sell a contract to a new prospect. This new reseller of Do IT Smarter is a professional in the telephony space and didn't really have a strong background in data support. So when he came to us he had a lot of questions about where to put the margins, what services to include and what to include in his managed service offering, and how to sell it. This normally doesn't happen however he went out and was able to land a fairly lucrative contract. Take a listen and let me know what you think. Feel free to send comments to: infor@doitsmarter.com Check out our New Website:
Challenges With Demand Generation
VAR of the Year
For more information on how to become a partner with Do IT Smarter go to www.doitsmarter.com or call 858 751 2247 . Blog
Information Technology Podcast 2008
June 27, 2008 10:13 AM PDT
"Managed Services won't work in this part of the country." I hear that a lot. And it is just not true. I typically hear this type of excuse from business owners that make the majority of their money from break fix work. They wait for their phone to ring and then go out and fix whatever issues the end user has and then they move on. They traditionally create relationships with end users that are based on "price" not "value" and are surprised that their business model is not scalable. When I ask them about the number of networking events that they attend or the type of marketing campaign that they have created I get this "deer in the headlights" gaze and they tell me that they are too busy and could not take time out of their schedules to attend any type of meeting like that. Usually around that time their cell phone rings and they take an unsolicited call from an unqualified prospect that they talk with for an hour and lose the business because they get undercut on price.
June 18, 2008 11:22 AM PDT
Do IT Smarter is the recognized leader in transitioning value-added resellers to managed service providers. In 1999, the company successfully transitioned from a VAR to a MSP. We share this knowledge to coach and guide traditional VARs on the ins and outs of the managed service market. Over the years Do IT Smarter has developed a sophisticated suite of tools required to successfully deliver managed services. Do IT Smarter channel partners can select from our suite of tools to deliver a variety of services to their customers including help desk, onsite support, product fulfillment, and remote management. It is the access to our knowledge and tools that allow our channel partners to become MSPs and experience a recurring revenue stream for little or no cost.
Questions, Comments and Feedback: info@doitsmarter.com
Information Technology Podcast Episode 2
May 22, 2008 02:09 PM PDT
Let’s face it; your end-user doesn't know or care about the difference between eccentric industry tools that you're currently using. So why bring it up in your sale pitch? It has been our experience that most end-users would find value in working in a problem free environment where they experience 100% uptime. So how do you build value around your core offering and create a problem free environment? Howard Podgurski comes from a strong technical and sales background. He has been successful in building an effective and efficient business practice focused on providing a high level of service in the IT industry since 1985. Howard explains that it took a complete transformation of his business culture in order to implement effective strategies for deploying managed services. He's going to share how he effectively used the “best practice assessment” to get a more clear understanding of his customers needs. He will share how he uses strategies that center around “runbook” creation to effectively manage his project-based work. Also he will share how using managed service technology has impacted his communication with vendors. How do you hire the right salesperson to sell managed services? One school of thought has been that you would continue to use your existing sales force. Another way of looking at this would lead to bring on a new fresh, unseasoned sales professionals that you would train from the ground up on how to sell managed services. Which way do you think is most effective? The focus of this conversation is to emphasize that managed services is not so much about the tool that or you are using as much it is it is about the people and process and how having an external force like Do IT Smarter can help transform your organization more effectively. VAR to MSP in 30 days or less:
For more information on how to become a partner with Do IT Smarter go to www.doitsmarter.com or call 858 751 2247 . Blog
Information Technology Podcast 2008 Get your message out to thousands of listeners:
Information Technology Podcast
April 28, 2008 11:22 AM PDT
Paul Byrne has had a very eclectic back ground in business before the launch of ready tech. After receiving his masters degree in finance Paul worked in a number of different capacities including CFO. He is now the CEO and owner of readyTECH. Paul has found a lot of value in working with a partner like Do IT Smarter. I had an opportunity to talk with Paul on the Information Technology Podcast. Questions, Comments and Feedback: Paul got involved with th Do IT Smarter Instant MSP program that enabled him to compress his time to market with his core offering. We see MSP as a land grab.
The Managed Services 'Gold Rush' is Underway For more information on how to become a partner with Do IT Smarter go to www.doitsmarter.com or call 858 751 2247. Blog
Information Technology Podcast 2008 Get your message out to thousands of listeners:
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Podcast SummaryIntroducing the ONLY complete, step-by-step guide for technology business owners, VARs, and technology service providers. The Instant Managed Service Provider (MSP) Program is guaranteed to take the guesswork out of building your managed service practice. With this guide you will learn how to generate recurring revenue and improve the quality of your service delivery delivery
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